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Category: Public Administration

May 27, 2016
Input & Output Metrics; Disney vs. the VA

Input & Output Metrics; Disney vs. the VA

The US Department of Veteran Affairs embroiled itself in controversy this week over its response to an ongoing investigation into deficiencies in veteran health care provided by the agency. The VA’s latest imbroglio began when Secretary Robert McDonald, in response to a congressional inquiry into long wait lines for care, responded with the following: “When …

May 21, 2016
Gaining Customer Empathy as a New HR Leader

Gaining Customer Empathy as a New HR Leader

A new HR leader has a lot of obvious challenges in her first days in a new role or with a new organization. Learning the business, how to navigate the organization, and assessing the strength of the HR team are just a few of the obvious necessities for an acclimating HR leader. But an equally …

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